It’s that time of year again! It’s back to school time and instructors from John C. Stalker Institute (JSI) of Food and Nutrition are traveling to school nutrition programs across Massachusetts to deliver professional development.
On Aug 30th, JSI presented an Exceptional Customer Service workshop at Thomas Elementary School in Arlington. The workshop highlighted the importance of excellent customer service, applying Guest Standards to challenging situations, and creating a plan to deliver great customer service in your cafeteria.
All JSI workshops are designed to make learning fun and interactive with activities to get participants learning, thinking, and sharing ideas with each other. Newly updated interactive customer service activities are now included in the Exceptional Customer Service workshop
- Worst of Times, Best of Times
- Entertaining Guests
- Managing Tricky Situations
- The Guest Standards
- Guest Action Plan
These activities are designed to give participants the opportunity to practice and apply their knowledge on exceptional customer service and discussing ways to keep their regular customers as well as attract more students to the meal programs offered at the school cafeteria.
Throughout the workshop, participants increased their knowledge, abilities, and confidence about exceptional customer service. They engaged with each other in discussion, generated creative ideas, asked questions, and had a great time!
If you are interested in requesting this workshop or exploring another topic, please visit the JSI Workshop to Go webpage and request your workshop today!
Article submitted by Kayla Garcia, dietetic intern, NutraCo Dietetic Internship