This page includes links to resources featured in JSI’s Focus on the Customer Workshop. In this workshop, participants build customer service skills that will help encourage a positive relationship with students!
You can browse this category using the links below, or return to the JSI Resource Center main page.
Workshop: Focus on the Customer
Link | Description |
|---|---|
| Focus on the Customer, Lesson 3 Satisfaction Scorecard | Pages 191 and 193 provides a handout from the Institute of Child Nutrition (ICN) of a customer satisfaction scorecard that can be used in your school nutrition program. |
| Focus on the Customer, Lesson 5: Tools and Strategies | Page 365 provides a handout from the Institute of Child Nutrition (ICN) of assessment tools and strategies. The tool/strategy is stated, briefly described and the frequency of each is outlined. |
| Focus on the Customer, Lesson 6: Strategies for Needs/Wants | Pages 467-477 of Focus on the Customer by the Institute of Child Nutrition (ICN), outlines strategies to achieve customer wants, needs and satisfaction. Strategies to achieve customer needs for elementary school, middle school and high school students |
| Focus on the Customer, Sample Survey Forms | On pages 369, 371 and 373 Institute of Child Nutrition (ICN) provides samples of different options for survey formats. |
| ICN: Focus on the Customer Video | Breakfast Lunch Training (BLT) module designed for training school nutrition teams to focus on the customers' wants and needs to develop strategies for achieving satisfied customers and effective programs. |