Foxborough Focuses on Customer Service

Foxborough School Nutrition hosted the Exceptional Customer Service Workshop to Go on Monday, November 19, 2018. This workshop brings group activities, a video, reflections, and discussions together for an immersive and interactive learning experience.

Activity: How do we rate?

A group activity to reflect on “how do I deliver great customer service?”

These group activities include:

  • Thinking about your own positive and negative customer service experiences
  • Completing a self-assessment rating worksheet
  • Identifying the customers
  • Brainstorming ways to improve the customers’ experiences.

The goal of this workshop is to enhance customer service skills using concepts from The Guest: Everything You Already Knew About Great Customer Service. In the case of schools, the customers or “guests” are students and teachers, and the path to an effective school  nutrition program is to ensure the customers are satisfied. Upon watching The Guest: Everything You Already Knew About Great Customer Service video and discussing the five “Guest Standards,” participants completed a Guest Action Plan, where they proposed a variety of suggestions as to how they can apply these guest standards to their school nutrition program.

JSI Instructor explains the "Guest Standards"

JSI Instructor explains the “Guest Standards”

Guest Standard #1: Welcome the Guests

Suggestion #1: Create a positive, inviting, and comfortable lunchroom environment for the students by playing music in the lunchroom and/or kitchen.

Guest Standard #2: Remember their Names

Suggestion #2: Use students’ names while they are at the register, since names show up on the screens.

Guest Standard #3: Anticipate their Needs

Suggestion #3: Offer samples of new menu items to students the day before it will be offered and get feedback from students.

Guest Standard #4: Thank them and show them your appreciation

Suggestion #4: Tell them to “have a great day!”

Guest Standard #5: Invite them Back

Suggestion #5: Tell the students about tomorrow’s menu and put up a sign with tomorrow’s meal at the students’ eye level at the exit doors of the cafeteria.

If you would like to schedule an Exceptional Customer Service workshop at your school, visit our website to request a JSI Workshop to Go.

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