Enhance Customer Service and Communication Skills with a Workshop to Go

Maintaining professional communication in all service-related eCustomer-Service-1024x1024nvironments leads to better outcomes. Customer service, one facet of professional communication, is an essential aspect of school nutrition programs that can increase participation and positive attitudes. The John C. Stalker Institute offers Workshops to Go in two key communication areas, Focus on the Customer and Professional Communication. The USDA Professional Standards include customer service in the learning objectives which states, “Employee will be able to develop plans that include involvement with school and community members, empower school nutrition leaders and address excellent customer service.” 

Focus on the Customer 

JSI’s Focus on the Customer workshop offers training to help you and your staff build customer service skills that will help encourage a positive relationship with students. This workshop teaches strategies to meet the needs and wants of customers, tips for dealing with angry customers, and tools and methods to assess the quality of customer service within your school nutrition program. Resources featured in the workshop can be found in the JSI Resource Center.

Professional Communication

Enhance communication skills, practice handling sensitive topics and discover strategies to strengthen communication within your school nutrition program with the Professional Communication Workshop to Go. This workshop teaches participants how to identify effective communication skills for adults and children, allows them to practice handling various situations around confidentiality and sensitive conversation topics, and encourages them to discuss strategies to break down communication barriers.

JSI Workshops to Go bring professional development training to your school on a day and time that is convenient for you and your staff. Workshops to Go are an excellent way to meet the new USDA Professional Standards continuing education/training requirements for staff, managers and directors. Get a jump-start on continuing education/training for your school nutrition program staff this school year, request a Workshop to Go today.

JSI’s Fall 2015 Brochure for Professional Development is Here

boy with carrotsTwice a year The John C. Stalker Institute releases a Professional Development Brochure to Massachusetts schools via mail and online to share the professional development offerings available to school nutrition programs across the Commonwealth. Take advantage of the economically priced, high quality professional development available for school nutrition directors, managers and staff.

Workshops to Go

JSI offers professional development in both online and face-to-face formats. Request a Workshop To Go and bring training to your school on a day and time that is convenient for you and your staff. A variety of Workshops to Go are available in the key topic areas of operations, nutrition, and communications/marketing. JSI has already received many Workshop to Go requests for the 2015-2016 school year. Don’t miss out, request one today!

SNA of MA Chapter Meetings

JSI is partnering with the School Nutrition Association of MA by offering two workshops at Chapter Meetings across the state. Contact your delegate for the date and location scheduled near you.

Online

Online workshops and courses offer the convenience of online learning for relevant school nutrition topics. Food Allergies, a 2-hour online training has 3 sessions available starting October 19, 2015, November 9, 2015, or December 7, 2015. For more advanced learning, the 4-week online Framingham State University Graduate Courses are also available and include the following topics, Exploring Food Allergies, Growing Your School Garden, Preventing Eating Disorders in Schools, and Shake the Sodium! Starting on October 5, 2015.

Training Series

The 2015 Nuts & Bolts of School Nutrition Programs Ongoing Training Series is a once monthly training intended to increase your knowledge about and ability to implement the USDA National School Lunch and School Breakfast Programs. This training series is a combination of face-to-face and online sessions.

Certificate Program

Also available is The Certificate in Excellence in School Nutrition Program, a state-recognized certification for school nutrition directors designed specifically for directors of school nutrition programs and managers who wish to advance in their school nutrition careers. New students are being accepted for the January 2016 semester.

Be sure to take advantage of JSI’s professional development!

The Certificate in Excellence in School Nutrition Program is Accepting New Applications!

The John C. Stalker Institute at Framingham State University is pleased to offer the fifth session of The Certificate in Excellence in School Nutrition Program, which is now the state-recognized certification as described in the hiring standards for directors detailed in Healthy, Hunger-Free Kids Act. The certificate prograCertificate of Excellencem includes five undergraduate FSU courses over five semesters. Courses are designed specifically for directors of school nutrition programs and managers who wish to advance in their school nutrition careers. Courses utilize blended learning, including both face-to-face and online meetings making it an attractive option for working professionals. Courses meet face-to-face at Framingham State University 1-3 Saturdays per semester, and online on Wednesdays from 4:00- 7:30pm.

Relevant projects and assignments allow students to improve their school nutrition program, and prepare for career advancement. Read about a current student of the program, Chef Brendan Gallagher, who was able to successfully apply what he learned from The Certificate in Excellence in School Nutrition Program in the school lunch program where he works.

New students are being accepted for the January 2016 spring semester. To apply, complete the online pre-registration form, no later than December 1, 2015. Space is limited and based on a first come, first serve basis.

Click here for more information regarding admission requirements, scholarship opportunities, and course specifics.